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We strive to provide the best customer service
possible.
We accomplish this by returning questions immediately
either by phone or
e-mail.
What about custom orders?
Please call toll free 1-800-296-5408 to discuss.
What is the shipping price?
Shipping is determined on checkout.
What is the minimum order?
1
What if I need rush delivery?
Please call us toll free 1-800-296-5408.
How long does delivery take?
All orders are
processed within 48 hours of receiving payment.
Delivery to the US can take between 10-12
business days, International delivery can
take up to 9 weeks delivered to your door. We
ship all orders regular GROUND service. If
faster service is required please call us toll
free 1-800-296-5408 to place your order.
CARE AND FEEDING OF YOUR DRINKING BIRD:
General Hints and Tips :
- For the common "Classic" drinking bird, If you put a
few large coins in a little pile between the bird's
legs, this will make it more stable and less likely to
fall over and break.
- The birds with red fluid inside are more traditional,
but be warned that this does fade in sunlight. The blue
liquid is less prone to fading.
- If the plastic legs are slightly bowed in or out when
you receive the bird, the "pivot" may stick slightly and
the bird will not swing back and forth as freely as it
should. It is possible to bend the legs inwards or
outwards slightly, but take care not to break them. The
best technique is to squeeze them in or out and gently
warm the plastic with a hair dryer. This will soften it
slightly and help to make the adjustment permanent, but
take care as too much heat will completely melt the
plastic.
My bird doesn't drink - it stays upright.
Have you fully wetted just the head part ? The rest of
the bird must remain dry.
Does the liquid rise up the tube ? If not, the bird may
have a broken seal or be defective. If it does, then try
gently wriggling the metal pivot slightly downwards
towards the body, and test the bird again. If it swings
towards the water and stays there, you have gone too
far.
My bird drinks very slowly.
Make sure that the head part is fully wetted and that
the rest of the body is completely dry.
Try gently wriggling the metal pivot slightly downwards
towards the body, and test the bird again. If it swings
towards the water and stays there, you have gone too
far.
My bird swings backwards and bangs it's
head on the ground.
Gently bend the metal pivot so that the bird's body is
very slightly further forwards towards the glass (when
upright) as if by "pushing on the bird's back". At this
stage, don't slide the body up or down in the pivot.
My bird hits it's body on the glass.
Avoid using a glass which is narrower at the top than
the bottom. If possible, use a glass which is wider at
the top.
Keep the bird as far away from the glass as possible,
providing its beak does not interfere with the side of
the glass.
If this fails, gently bend the metal pivot so that
the bird is very slightly further forwards towards the
glass (when upright) as if by "pushing on the bird's
back". Don't slide the body up or down in the pivot.
This should make the bird tend to lean forward further
and swing back less.
My bird dips into the glass of water then
stays there.
When the bird dips into the water, it should not go
further than the main glass tube being horizontal (i.e.
tube must not be lower at the head end), otherwise the
liquid can get "stuck" in the head bulb and prevent it
from returning. If it does go further than
horizontal , see (a) below, otherwise see (b)
(a) Bird dips beyond horizontal : Where the metal pivot
meets the plastic legs, there is a small plastic lug or
"stopper" moulded on to the legs, just on one side. This
is designed to prevent the bird from dipping too deep.
An enlarged portion of the flat part of the metal pivot
is supposed to hit this plastic lug and prevent the bird
leaning too far. Try gripping the flat part of the metal
pivot (on the relevant side) firmly with pliers, then
leaning the bird back slightly so that the metal pivot
becomes very slightly twisted. This can do the trick.
Note that the depth to which the bird "dips" should be
limited by this stopper, not by it hitting the glass of
water, as this can cause damage.
(b) Bird does not dip beyond horizontal : Try gently
wriggling the metal pivot slightly upwards towards the
head, and test it again.
My bird stops drinking after a while.
Is the head staying wet ? Ideally, the beak should
just touch the surface of the water on each dip. If
this is not right, try adjusting the water height. If
the bird dips too deep, the head can get too wet,
resulting in water dribbling down to the body. This
stops it working. If water persists in dribbling down to
the body, try polishing the glass tube with some
silicone polish which can help repel the water.
I have broken my drinking bird and it has stained
something.
Unfortunately, most of the "drinking birds" contain
Methylene Chloride, also known as Dichloromethane. This
just happens to be a chemical used in paint stripper! It
will badly damage paintwork and most plastics. Sorry,
but once the damage has been done, there isn't much that
you can do. Avoid the problem by treating your bird very
gently, and don't let young children or pets near it.
TERMS OF USE
/ PRIVACY POLICY
Contact us anytime with questions you might
have regarding our products.
Hours of Operation: Monday - Friday, 8:30am -
5:30pm, EST.
To order a Drinking Bird by
phone please call toll free 1-800-296-5408
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